Gain Access to MetLife Patients

Dental Health Alliance®, L.L.C. (DHA) is excited to share that we have entered an arrangement with Metropolitan Life Insurance Company (MetLife) that may increase your potential patient base.

• Effective October 18, 2025, members whose PPO dental coverage is insured or administered by MetLife will have in-network access to the DHA network in all states except CA, IL, NC, NJ, VA and WA, as provided in your agreement with DHA¹.
• In-network access for CA, IL, and VA will begin on November 17, 2025.
• NC, NJ, and WA - Providers will be notified of the effective date upon state approval.

How to participate

• No action is needed to participate, and you may opt out of this arrangement at any time.
• If you do not wish to participate, please visit surveymonkey.com/r/2025MetLife by October 3, 2025.

If you have any questions, please contact DHA at 800-434-2638.

Important details about this new arrangement:

Which network fees will apply?

Your DHA fee schedule will apply when you provide covered services to MetLife dental PPO members; however, if you are also an in-network provider for another network accessed by MetLife, a different fee schedule may apply. If you have questions regarding your participation status or reimbursement rates, please contact MetLife at 800-942-0854 on or after October 13, 2025.

Which products does this apply to?

It applies to commercial PPO dental plans. We will notify you if additional MetLife products are added.

How does this arrangement apply to orthodontia?

DHA orthodontists will not be considered in-network providers for MetLife under this arrangement. Orthodontic claims for all providers will not be considered in-network claims under this arrangement.

Which MetLife companies are participating in this arrangement?

Metropolitan Life Insurance Company

When a member comes to your office for care:

Check patient eligibility/benefits and verify that the patient's plan utilizes MetLife PDP Plus network.

Sign up for the Provider Web Portal for real-time status updates

Visit dentalprovider.metlife.com to learn how to register online, for access to check patient eligibility and benefits, view claim status and remittance documents, sign up for electronic payments, submit claims and more.

Submit Claims Using the Following Tools

Online: dentalprovider.metlife.com

Mail:  MetLife Claims
         PO Box 981282
         El Paso, TX 79998-1282

Electronic Payor ID: MetLife Dental 65978

Submit your usual charges when billing services for these members; the appropriate reimbursement schedule will be applied at the time of payment. If you have any questions regarding claims or payment, please refer to the patient ID card or contact MetLife at:

Phone: 800-942-0854

Hours: Monday - Friday, 8:00 a.m. - 11:00 p.m. Eastern

Interactive voice response is available 24/7/365

Sample dental ID card

Revised September 2025